Privacy Notice

Last updated: October 2026

At Univara Business Solutions, we respect your privacy and are committed to handling personal information responsibly, securely and transparently.

This Privacy Notice explains how we may collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry or communicate with us regarding our services.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details
• Company name and job title
• Email address and telephone number
• Information submitted through website contact or enquiry forms
• Details relating to the service you are enquiring about
• Communications between you and Univara
• Basic website and technical information, such as browser, device and usage information where applicable

Please avoid submitting unnecessary confidential, financial or sensitive personal information through general website enquiry forms.

2. How We Use Your Information

We may use information provided to us to:

• Respond to enquiries and requests
• Contact you regarding our services
• Understand your business or service requirements
• Prepare proposals, quotations or potential service arrangements
• Manage our relationship with clients and prospective clients
• Maintain appropriate business and compliance records
• Improve our website, services and customer experience
• Protect our legitimate business interests and prevent misuse
• Meet applicable legal, regulatory or contractual obligations

We will use personal information only for legitimate business purposes and in accordance with applicable requirements.

3. Client and Collection Data

Where Univara is appointed by a client to provide accounts receivable management, debt collection, customer contact or related services, we may receive information relating to customers, debtors, accounts or authorised representatives.

Such information will be handled only for the agreed service purpose and in accordance with the applicable client agreement, confidentiality requirements, data-processing obligations and applicable law.

Where appropriate, access to client information will be restricted to authorised personnel who require it to perform the agreed services.

4. Confidentiality and Data Security

We take reasonable organisational and technical measures to protect information against unauthorised access, disclosure, alteration, loss or misuse.

Our personnel and authorised service providers may be subject to appropriate confidentiality obligations. Where required, Univara may also enter into Non-Disclosure Agreements or specific data-protection arrangements with clients.

No method of electronic transmission or storage can, however, be guaranteed to be completely secure.

5. Sharing of Information

We do not sell personal information.

Information may be shared where reasonably necessary with authorised employees, professional advisers, technology or service providers, legal service providers, or other parties supporting the delivery of our services.

Information may also be disclosed where required by applicable law, regulation, court order or a competent authority.

Where third parties process information on our behalf, we will seek to ensure that appropriate confidentiality and data-protection requirements apply.

6. International Services

Univara may support clients and business activities across different jurisdictions. Where information needs to be accessed, processed or transferred outside the UAE, we will seek to handle such transfers in accordance with applicable data-protection requirements and relevant contractual arrangements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to fulfil contractual obligations, maintain appropriate business records, resolve disputes, or comply with applicable legal and regulatory requirements.

Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.

8. Your Rights

Subject to applicable law and relevant exemptions, you may have rights concerning your personal information, including requesting access to your information, requesting correction of inaccurate information, requesting deletion where applicable, or withdrawing consent where processing is based on consent.

Requests concerning personal information can be submitted to Univara using the contact details below.

9. Cookies and Website Analytics

Our website may use essential cookies and, where enabled, analytics or similar technologies to understand website usage and improve performance.

Where required, visitors will be provided with appropriate information and choices regarding non-essential cookies.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Univara is not responsible for the privacy practices, security or content of external websites. We encourage visitors to review the relevant privacy notices before providing personal information to third parties.

11. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our services, website, business practices or applicable requirements.

The latest version will be published on this page with the updated effective date.

12. Contact Us

For questions, concerns or requests regarding privacy or the handling of personal information, please contact:

Univara Business SolutionsSharjah, United Arab EmiratesEmail: business@univara.aeWebsite: univara.ae