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Business collections and receivables, handled end to end

Univara helps businesses manage overdue accounts through structured follow-up, professional customer communication and clear reporting. We can support a specific portfolio or provide an ongoing receivables and collections service.

Discuss Your ReceivablesSee the process

Our core business services

Start with the one that matches your situation. We will confirm scope in your free initial consultation.

End-to-end collections management

This is not a separate service. It is how the services on this page work together: each account moves through the same six stages, and each supporting service is used where it is needed.

  1. Account review

    Check balances, documents and account history.

  2. Contact verification

    Identify and verify appropriate contact details.

  3. Reminders and follow-up

    Follow an agreed, documented contact plan.

  4. Payment discussions

    Discuss options within limits approved by the client.

  5. Reporting

    Record commitments, disputes, confirmed payments and next actions.

  6. Case outcome

    Close, return or escalate the account according to the agreed instructions.

Supporting services

Used within the process above, or on their own where that is all you need.

Call Centre and Customer Contact Support

Outbound payment follow-up and other agreed account-related communication.

  • Outbound calls and messages to follow up overdue payments
  • Other account-related communication you agree with us, such as balance confirmations
  • Scripts, contact hours and escalation points agreed with you
  • Every conversation logged with its outcome and next action

Customer Location and Contact Verification (Skip Tracing)

Verifying available contact details using permitted sources and appropriate privacy safeguards.

  • Checking and updating phone numbers, email addresses and business contacts
  • Permitted sources only, with privacy safeguards
  • Results reported to you with the source type and date checked
  • Used only for accounts you have assigned to us

We do not use unlawful methods, pretexting or unauthorised databases. What we can verify depends on the sources lawfully available.

Payment Reminders and Notices

Agreed communications, prepared and sent through approved channels.

  • Pre-due and overdue reminders by email, letter or message
  • Formal payment notices drafted for your review and approval
  • Sent only through channels you have approved
  • Legal notices are prepared by licensed legal professionals, not by Univara

Cross-Border Collections Coordination

Overseas accounts assessed individually, with support coordinated where an appropriate local arrangement is available.

  • Each overseas account reviewed before we accept it
  • Remote follow-up from the UAE where appropriate
  • Local partners, field visits or consultation support arranged case by case, only where available and permitted
  • Local rules and likely costs explained before anything starts

We do not have offices, agents or field teams in every country. We confirm what is possible for each account before work begins.

What always stays with you

However much of the work you give us, these decisions remain yours.

  • Approval of amounts, settlements, payment plans and write-offs
  • The final word on disputed charges
  • Payment channels: customers pay you through your approved channels unless another arrangement is agreed in writing
  • Whether to escalate an account to a legal professional

Tell us about your receivables

A short first call is enough for us to understand your accounts and suggest the right starting point.

Your initial consultation is free. We explain any proposed service and fees before work begins.

Discuss Your Receivables For companies with overdue invoices, receivables or collections needs. Talk About Your Debt Options For individuals who want to talk through a personal debt, in confidence.