B2B Debt Collection
When a business customer stops responding or keeps moving the payment date, Univara follows up on your behalf with persistence, accuracy and respect for the relationship.
Who it is for
- Companies with invoices 30 days or more past due
- Owners and finance managers without time for repeated follow-up
- Accounts where contact has broken down or promises keep slipping
- Businesses that want to keep trading with the customer once the balance is settled
What we do
Following the same documented stages we use for every account.
Account review
We check the invoice, contract or purchase order, delivery evidence and correspondence, and confirm the amount you want to collect.
Contact verification
We confirm the right decision-maker and working contact details, using permitted sources.
Reminders and follow-up
Calls, emails, letters and messages in an agreed rhythm, each one logged.
Payment discussions
We seek a firm commitment to pay, or agree instalments within the limits you set.
Reporting
Regular updates on every account: contact made, commitments, disputes and payments received.
Case outcome
Each account is closed, returned to you or escalated, for example referred to a licensed legal professional, according to your instructions.
What stays with you
- Approval of any settlement, instalment plan or write-off
- Decisions on disputed amounts
- Payments made to you through your approved channels
- Whether an account is referred for legal action
For the first call
Have a rough idea of:
- How many overdue accounts you have
- Roughly how old the oldest ones are
- Whether any are disputed
- Whether the customers are in the UAE or abroad
Please do not send account files, identity documents or bank statements through the website.
Common questions
Will you damage our customer relationships?
Our contact is firm but professional. We use agreed wording, respect agreed contact hours and pass disputes back to you rather than pressing on them.
What happens if the customer disputes the invoice?
We record the dispute with the customer’s reasons and refer it to you. Follow-up on that amount pauses until you decide how to proceed.
Do you guarantee recovery?
No. We cannot control a customer’s ability or willingness to pay. We commit to a documented process and honest reporting.
How are fees agreed?
Your initial consultation is free. We explain any proposed service and fees before work begins.
Free initial consultation
Tell us what is happening. We will listen, ask a few focused questions and suggest a practical next step. There is no obligation to go further.
Your initial consultation is free. We explain any proposed service and fees before work begins.