Banking and Financial Collections
Collection support for banks and finance companies across relevant portfolios, drawing on our leadership team’s banking recovery experience. We work to your policies, scripts and reporting formats.
Who it is for
- Banks and finance companies
- Credit providers with retail or business lending portfolios
- Institutions that need extra follow-up capacity for particular stages or products
- Teams that need consistent, auditable reporting on collections activity
What we do
Following the same documented stages we use for every account.
Account review
Portfolios received through your agreed secure process and checked against your allocation rules.
Contact verification
Contact details confirmed and updated using permitted sources, within your data rules.
Reminders and follow-up
Early-stage reminders and ongoing follow-up using your approved scripts and contact rules.
Payment discussions
Payment commitments and arrangements within your authorised parameters, recorded in full.
Reporting
Activity, contactability, commitments and performance reported in your required format.
Case outcome
Accounts closed, returned or escalated according to your policy, with a complete contact history.
Conduct and controls
Customer contact for credit providers must be fair, accurate and fully recorded.
- Trained staff working to your approved scripts and contact hours
- Complete interaction records, available for your quality review
- Vulnerable customers, complaints and disputes routed to you as agreed
- Confidentiality and data-security terms agreed in writing
Service is delivered in line with applicable UAE requirements and the institution’s own policies, and only where Univara holds the approvals required for the activity.
What stays with you
- Credit decisions, restructuring approvals and waivers
- Customer complaints and final dispute decisions
- Payment channels and customer funds
- Policy, scripts and contact rules
For the first call
Have a rough idea of:
- The products and stages you want support with
- Approximate monthly account volumes
- Your reporting and quality-assurance requirements
- Where the team should be based
Please do not send account files, identity documents or bank statements through the website.
Common questions
Do you follow our policies and scripts?
Yes. We work to the institution’s approved policies, scripts, contact hours and escalation rules, and we can support audits of our activity.
How do you protect customer data?
Data is received only through a secure, agreed channel, used only for the assigned accounts and handled under the confidentiality and security terms agreed with you.
Is this service regulated?
Services for financial institutions are provided only where Univara holds the approvals required for that activity. We confirm the position with each institution before work begins.
How are fees agreed?
Your initial consultation is free. We explain any proposed service and fees before work begins.
Free initial consultation
Tell us what is happening. We will listen, ask a few focused questions and suggest a practical next step. There is no obligation to go further.
Your initial consultation is free. We explain any proposed service and fees before work begins.