How we work
A clear agreement before we start, the same documented stages for every account, and reporting that shows you exactly where things stand.
Starting to work together
Nothing happens with your customers until the scope, authority and fees are agreed in writing.
Free initial consultation
We learn about your accounts, your customers and what you want to achieve.
Proposal and fees
We recommend a service and explain the scope and fees in writing.
Written mandate
We agree what we may do, the limits for payment discussions, contact rules and reporting.
Secure onboarding
Account data is shared through a secure channel we agree, never through the website.
Work begins
Each account moves through our six-stage collections process.
Regular review
We report, review results with you and agree changes.
The six stages for every account
End-to-end collections management: the same sequence whichever business service you use.
Account review
Check balances, documents and account history.
Contact verification
Identify and verify appropriate contact details.
Reminders and follow-up
Follow an agreed, documented contact plan.
Payment discussions
Discuss options within limits approved by the client.
Reporting
Record commitments, disputes, confirmed payments and next actions.
Case outcome
Close, return or escalate the account according to the agreed instructions.
Our working standards
These apply to every client and every account.
Accurate before we call
Amounts and documents are checked before any customer is contacted.
Respectful contact
Professional tone, agreed contact hours and no misleading statements.
Everything recorded
Every contact attempt, response, commitment and dispute is logged.
Disputes go to you
We record the reason and pause follow-up on the disputed amount until you decide.
Data handled with care
Customer information is used only for the assigned accounts and protected under agreed terms.
Clear limits
We work within the law, your mandate and the controls we agree. No threats, no pretexting.
Working with individuals
Support for individuals follows its own route: a free first conversation, an honest explanation of options and fees, and written authority before we contact any creditor. The creditor always decides whether to accept a proposal.
Support for individualsFree initial consultation
Tell us what is happening. We will listen, ask a few focused questions and suggest a practical next step. There is no obligation to go further.
Your initial consultation is free. We explain any proposed service and fees before work begins.