Dedicated Collections Teams
Get the daily capacity of an in-house collections team without recruiting, training and managing one yourself. Univara provides named people who work your accounts, your way.
Who it is for
- Businesses with a steady flow of reminders and overdue accounts
- Finance teams that need daily follow-up but not more headcount
- Companies with seasonal peaks or a backlog to clear
- Organisations that want a consistent, trained team from day one
What we do
Following the same documented stages we use for every account.
Account review
We learn your products, terms, systems and customers, and agree what the team will handle.
Contact verification
Contact data checked and updated as part of daily work.
Reminders and follow-up
Your team works the accounts every day, to agreed hours, volumes and scripts.
Payment discussions
Commitments and arrangements within your approved limits.
Reporting
Daily or weekly activity and outcomes, with quality monitoring by Univara.
Case outcome
Each account closed, returned or escalated as instructed, with regular reviews of priorities and team size.
What you do not need to arrange
Within the agreed scope, these are covered by Univara’s agreed monthly service fee.
- Agent recruitment and hiring
- Employment visas and insurance
- Initial and ongoing training
- CRM, supervision and performance monitoring
- Calling costs and calling systems
- Other operational support agreed in the scope
What stays with you
- Priorities, contact rules and customer decisions
- Approval of settlements and exceptions
- Payments made directly to you
- The level of integration with your own team
For the first call
Have a rough idea of:
- How many accounts need daily attention
- The hours and languages you need covered
- Where the team should work
- The reporting you need
Please do not send account files, identity documents or bank statements through the website.
Common questions
What is included in the monthly fee?
The scope is agreed in writing. It typically covers recruitment, employment visas and insurance, training, our CRM, supervision and quality monitoring, and calling costs. Anything not included is stated before you agree.
What if a team member leaves?
Staffing continuity and replacement are managed by Univara within the agreed service scope.
Can the team work from our office?
Location is agreed with you. The team can work from Univara premises or, where practical, alongside your staff.
How are fees agreed?
Your initial consultation is free. We explain any proposed service and fees before work begins.
Free initial consultation
Tell us what is happening. We will listen, ask a few focused questions and suggest a practical next step. There is no obligation to go further.
Your initial consultation is free. We explain any proposed service and fees before work begins.